How to Ethically Handle Difficult Clients

Legal Area:        Ethics Professional Responsibility Malpractice Liability        
Session END DATE:        12/31/2024
Total CLE Hours:        1.50
Ethics Hrs Included:        1.50
Registration Fee:        $20.00
Information:        ONLY $10

** Available on-demand any time of day and in time increments convenient to you through Session End Date above **

This course features streaming video and downloadable audio presentations from a live CLE seminar by the Houston Bar Association (HBA) on February 21, 2020. Some of the subjects for this course include:

  • How Do You Keep the Client of Today From Becoming the Enemy of Tomorrow?

  • Common Difficulties Between Lawyers and Clients

  • Problems Problems Everywhere: Managing Expectations

  • Communicating With Your Client

  • Anticipating Mistakes By Your Client

  • Dealing With Social Media or Online Reviews

  • Speakers:

    Ty Doyle, who is an attorney with the firm of Smyser, Kaplan & Veselka, L.L.P.  Ty has a general civil litigation and appellate practice representing both plaintiffs and defendants. In recent years, his practice has focused on commercial litigation and intellectual property disputes in the healthcare, oil and gas, and financial services industries. Education: Princeton University A.B., Politics, magna cum laude, 2002; Stanford Law School J.D., 2005. More information may be found on his firm's website.

    Andy Drumheller, who is an attorney with the firm of Drumheller, Hollingsworth, & Monthy, L.L.P.  Andy has a general civil litigation practice representing both plaintiffs and defendants in personal and commercial matters. Andy also represents individuals and organizations in all phases of criminal investigations in both the state and federal criminal justice systems. Andy has been board certified in criminal law since 2004. Education: The University of Texas at Austin B.A., 1992; Texas Tech University School of Law, J.D., 1995. More information may be found on his firm's website.

    Denise Peterson, who is an attorney with Peterson ADR.  Denise is a full-time professional neutral, providing civil and probate mediation and arbitration services. She is licensed in the states of Texas and New York and is a solicitor to the Senior Courts of England and Wales. She is a frequent speaker on implicit bias and ethical issues in ADR.  Education: University of Houston, Magna Cum Laude in History, 2007; South Texas College of Law J.D., 2010. More information may be found on her firm's website.


    This course is approved for CLE credit by the STATE BAR OF TEXAS (MCLE Provider #8238).  Please check with your State Bar regarding specific accreditation requirements.

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